Do you carry other products?

Do prescription drugs have a guarantee?

Is this legal?

Can you ship bulk orders?

Do you carry generics?

Where do the products come from?

How long does it take to receive an order?

How do I contact Pharmacy Schweiz?

Do you carry other products?

Only the products featured on the Product page are available. We receive many requests for products including pain killers, and other products which are referred to as controlled substances in some countries, including the USA; We do not carry any of these products, and advise extreme caution against importing controlled substances. In most countries such substances are not included among allowable drugs permitted under the personal use import laws, and you may be committing a crime by even trying to order them by mail. Inquiries pertaining to these substances will not be given a response. If the product you are seeking is not among the list on our product page, we do not offer it.

Do your products carry a guarantee of satisfaction?

Just like any prescription medication you buy at a local pharmacy, you may not return an unused portion for a refund. The products we offer are sent from a registered pharmacy, and for safety reasons may not be returned. It is most advisable to make use of our service only after you have been prescribed the same product in your home country, and are encouraged by the progress made as a result. If you have never tried the product but cannot obtain it in your own country (perhaps it is not yet approved), you should only order the smallest available quantity in order to first determine if the medication is helpful. No medication is effective for everyone and therefore no guarantees can be made. We do, however, guarantee the medication to be authentic product in original manufacturer packaging.

Is this legal?

In most every country around the world, importation of medicinal drugs for personal use is allowable, as long as the drug is intended for personal use and is not for resale. It is the buyer's responsibiltiy to abide by his/her own country's import restrictions. If we experience a disproportionate amount of difficulty with shipments into a particular country, you will be notified at the time you place your order that fulfillment of the order will not be possible due to problems with customs authorities in your country. 

Can you ship bulk orders?

No. We have no involvement whatsoever with bulk orders of any kind, we only fulfill orders for personal use available on our product list. If you have a request for bulk order of a drug or chemical, email it to service@apotheke-schweiz.ch 

Do you ship generic drugs?

Medications listed are the original branded products in manufacturer packaging. The manufacturer is designated at the top of the product listing. A limited amount of products are available from Indian and other generic manufacturers for even bigger savings. Generic drugs are indicated in the related products section of each individual product, where available. A generic product will never be sent in place of the brand name product if you order the branded item. See the entire product list for our current product offering. The product you order is the product you will receive. WE WILL NEVER SUBSTITUTE A GENERIC FOR A BRANDED PRODUCT.

How long does it take to receive an order?

Orders are received within seven to ten business days for most countries around the globe. Countries with limited air mail deliveries may take a bit longer than the normal time frame.

Where do the products come from?

We work with a network of affiliated pharmacies throughout the world, and each product is sourced according to availability and price. Accordingly, if you order multiple products, each of them may be shipped separately from a different associate pharmacy in a different continent (hence the built-in shipping price for each individual product) in order to offer the lowest price. In all cases, the products are guaranteed to be authentic medications direct from the associate pharmacy through legitimate drug wholesalers and manufacturers, and will be packaged discreetly to ensure your privacy.

How Do I contact Pharmacy Schweiz?

You may contact us at any time by emailing service@apotheke-schweiz.ch A customer relations representative will answer your query within one business day. Please be sure to read through this FAQ and our Terms before emailing, as your question may already be answered there.

Thank you for choosing Pharmacy Schweiz for your health care needs.

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